Frequently Asked Questions

Buying a Vehicle

For general inquiries please call 1-800-668-8224 or 1-514-332-4333, Monday to Friday 8:00 AM to 9:00 PM EST. For end of lease information please call +1-866-400-7693. You may also fax to +1-877-882-8224 or write to Volkswagen Finance, 300-4865 Marc-Blain St., Saint-Laurent (Québec) H4R 3B2.

To view current special offers please visit this link specials and offers. You may also visit or contact us for more details or call us at +1-(866) 577- 9419.
In Canada, we're pretty used to paying more than the price we see on a price tag. In Ontario, sales tax is now 13%, meaning whatever the price you see is, add 13% to it for your final price. But when you are looking at buying a new car, you'll usually see a set of fees that you hadn't seen before. What the fees are called might vary depending on the dealership, but most often they'll be called "delivery and destination" or "freight and PDI." But what does that even mean? What are these fees and why do you have to pay them?

Freight

Freight, or destination, is the charge for getting the vehicle from the factory to the dealership. This could involve shipping the vehicle from across an ocean, driving a vehicle across the country or packing something up a bit more delicately. Manufacturers set the freight price based on the nameplate for the vehicle, so no matter where you are, you'll pay the same price. Many vehicles are not manufactured in Canada, so this set fee ensures that even if the vehicle is shipped from somewhere overseas like Japan, you'll still pay that price. These costs are also standard across the country, so someone in B.C. will be paying the same fee as someone in Ontario. This fee will usually be higher with bigger and more luxurious vehicles, as the cost to transport them will be much higher than a regular sized vehicle.

PDI (Pre-Delivery Inspection)

PDI, or delivery, is the charge for a technician at the dealership to inspect the car to make sure it has no cosmetic or mechanical issues. Just because a vehicle is brand new from the factory, doesn't mean it's ready for you to take home. It's also for the wash crew to run the vehicle through the car wash and make sure the car is presentable for the new owner. They'll also apply any final touches they need such as filling up the gas tank and topping up fluids.

All-In Pricing

While the MSRP (Manufacturer's Suggested Retail Price) is the most common price you'll see in many commercials and advertisements directly from a manufacturer, that price doesn't show the whole picture. At Weins Canada, we practice something called "All-In Pricing." This means that the price we advertise includes the MSRP plus all fees, except for HST and licensing. So the prices you see on any of our dealer websites include the freight and PDI fees. This practice makes it easier for you as a customer to know exactly what you're going to be paying for a new car.
You can obtain vehicle history simply by asking! Message us on our Contact Us page and we will provide you with the details.
No. All of the retail sales of vehicles in Canada are done directly through the many Canadian Volkswagen dealers. Volkswagen Canada is the importer and is responsible for the warranties offered on Volkswagen vehicles.
Oakville Volkswagen knows your vehicle best. There are many criteria to consider when choosing a tire, such as size, load index, traction rating and speed rating to name just a few. Contact a Service Advisor here for details and questions.
Yes you can! Simply contact one of our Internet Sales Coordinators on our contact page here and inform them which vehicle you are interested in. We will contact via email or telephone and explain the process. It's as easy as 123.

Lease

  • New car, all the time. Leasing a car means you always get to drive around in a nice new car. For many people, this is an emotional boost that can't be ignored. If you love cars and driving, this is a big perk.
  • Less maintenance issues. Because you're always driving a newer car, you usually don't have to deal with the regular maintenance issues that car owners face as their vehicles age. You turn in your car before all those problems start showing up (e.g. worn rotors or slipping transmission). If you lead a very busy life, or you're on the road a lot, this is one less stress you have to deal with.
  • Leases are tax deductible for small businesses. If you're self-employed, commissioned sales or you own a business, you can write off your lease as a business expense. This means up to 80% depending on usage and mileage driven.
  • "Afford" a nicer car. If you've ever wondered how it is that so many people can afford to drive an ***CAR1*** or ***CAR2***, then wonder no more. According to LeaseGuide.com, around 75% of all luxury cars are leased. The reason is because banks don't like to loan out more than $30,000 for a car loan. If you want a car that's worth more than that and you don't have the money to make up the difference, leasing is your only option. On the upside, your monthly payment will be lower than if you actually bought a car. Leasing allows you to "afford" a nicer car than you'd get if you had to buy it.
  • Few upfront costs. Speaking of costs, leasing allows you to get into a car with very few "upfront" costs. You often don't need a down payment (or if you do, it's fairly low), your monthly payments are lower, and your sales tax is going to be a lot lower since you only have to pay tax on the value of the car you actually used. According to Edmunds.com, this means that during the life of your lease, you're going to pay roughly half the sales tax you would if you bought the car.
  • Cost of Interest. The cost of interest on a lease is equal to 1% less on a finance. This because on a finance you are paying interest on the tax you paid up front for the purchase. The lease only calculates the interest on the cost of the car and tax is paid on the monthly payment.
  • Residual value. This is the value of the car or truck at the end of the lease. An inflated residual value lowers your monthly payments, but it can also handcuff you. A more realistic residual value will make it easier to sell the lease, trade your vehicle in the middle of the lease or buy the vehicle at the end of the lease. The more realistic the residual value the more options you have during and at the end of the lease
  • Buy what appreciates. Regardless of the car you choose it will lose value over its lifetime. Use your cash to pay down high interest debt, pay down your mortgage or top up your RRSP. All will save you money and in the case of your mortgage or RRSP increase your net worth. A car is a bad way to invest your money. Lease the car, pay for the usage and then decide if you want to keep it by buying it out or replacing it. Lots of options and your money is still at work for you.
  • Cash Flow. For the same cost of a car loan, leasing provides a lower monthly payment. With the rising cost of gas, maintenance and insurance you can have your car payment, insurance and some of you gas or maintenance for the cost of a monthly loan payment.
  • Flexibility. Long term loans stretch your borrowing, thus locking you in for a longer period. Leasing allows you to turn your car over in a shorter time. Or if you have a career or lifestyle change you simply pay of the difference between the lease payout and the cars value to move the car or get into a new one. A properly structured lease will give you the options you need if required.
An open lease is for someone who wants a lower residual value or who is looking to lease and then buy their car. The lessee guarantees the residual value. Closed end leasing allows you to lease with a specific mileage allowance and return the car at the end of the lease if you at or under this mileage with no additional cost. You are responsible for excess wear and tear on a closed end lease.
We allow you to trade in your lease for a new or preowned vehicle. We also offer lease extensions or you may buyout your lease.
The insurance company will settle the claim based on the mileage and market value of the car, like they would if you financed. In most cases the settlement will payout the vehicle. But if you have higher mileage then you may have to pay some money. Usually the deductible is payable. On new cars insurance companies offer a waiver of depreciation coverage that will pay off the replacement value of vehicle. This coverage will vary from 18 months to 60 months depending on the company. Ask your broker for this on all new lease vehicles.
Leasing is just an alternative form of financing a vehicle. Instead of paying your loan to zero the residual value is set for the vehicle. This residual value usually reflects the future value based on a specific mileage. For example a lease will allow 24,000 km per year and the residual value will be set for this mileage. You then have the option at the end of the lease to buyout your lease, return it if it is under mileage or extend your lease till you buy it or trade it for a newer model.
Most leases allow for you to negotiate the selling price or capital cost of the lease.
You can trade in your owned, financed or leased vehicle against a new lease. Remember that if you have a finance or lease the trade value will need to cover paying out the vehicle. A fully owned vehicle will act as a down payment with the benefit of saving you the HST on its value. Any equity in a financed or leased vehicle will also act as a down payment toward your new lease.
A down payment is paid to lower the amount being leased, thus lowering your monthly payment , residual value or both. The amount due at signing (or Payable at Delivery) will include the down payment plus tax and any other amounts due. These may include first payment, security deposit, licensing and any other miscellaneous costs.
If you would like to end your lease early our dealership can assist you with either buying out or trading in your lease. To do this, a buyout amount will be calculated, a buyout is simply what you owe on your lease. If your vehicle is worth more than you owe you can put that equity towards your next vehicle. If it is worth less than you owe will have to cover that shortfall by either paying the amount, or adding it to your next lease.
When you purchase a vehicle you pay all the tax up front. When you lease a vehicle you pay the tax on the monthly payment.
Your insurance will cover a temporary driver that has the lessee's permission. If someone is driving the vehicle regularly you may need to add them to the insurance as a secondary driver.
Not all leasing companies are licensed to do business in other provinces. So you may need to either return your lease and settle your lease or have someone take over your lease.
Every lease has a predetermined mileage allowance. You will be responsible for any mileage over your allowance. So always make sure you negotiate enough mileage to cover your driving habits. I t can be expensive to pay it at the end of the lease in one lump sum verses paying a little more each month on your lease.
Yes, you will have a payout that needs to be covered on your lease. If your vehicle is worth the same or more than the payout you are good but if it is worth less you will have to pay out the difference. Some leasing companies will allow you to add this deficiency to a new lease. This will vary from brand to brand.
Not all leasing companies offer used car leasing. WCL will lease used cars dependent on the age and mileage.

In Ontario full disclosure leasing is a law. Your interest rate will be displayed on your contract for you to see.

Your lease may show up like any other payment obligation or it may just show up as a lien on your credit file

The residual value is part of the lease calculation so you will know the residual value when you negotiate your lease

A money factor is not used very much with most leasing companies preferring to show the APR on their lease. You can ask what the interest rate is being used to calculate your lease. WCL will show this on any quote it provides

In a loan you pay interest on the total amount financed or lease. So you will pay interest on the total amount of the lease not the difference between the amount financed and the residual value. This is the same basic premise as a loan or mortgage.

You can lease a vehicle for as little as 12 months and as much as 60 months depending on your need and your budget.

In Ontario there are no lemon laws. There is an arbitration process that you can follow if you have a problem vehicle. All automotive manufacturers cover this in their warranty information

You are required to have full insurance coverage on a lease, no different than a bank finance, this means liability, collision and comprehensive coverage.

Yes you can buy extra mileage up front, we allow for mileages up to 50,000 km per year. It is cheaper to pay them up front than at the end of the lease.

A down payment is usually used to lower the monthly payment. This means you will have used up the down payment over the term. If you paid a security deposit you may be entitled to get this back at the termination of your lease

Yes you may be able either refinance or release your lease. We offer both options.

If you can claim any portion of your vehicle for business then you may be able to write off your lease. Check with your accountant to be sure.

With interest rate so low you may want to explore both options and see what will give the best payment. A longer term finance even at a lower rate can cost more than a shorter term lease.

Right here! Canadian Black Book can give you an approximate value of your trade in. Accident claims, wear and tear and market conditions will affect this value.

Right now! Leasing a vehicle is a great idea any time. You could argue that the BEST time may be 5 minutes to closing time, on New Years Eve, during a snow storm. But the real answer is anytime.

The better brands have a good resale value. They will give you the best lease value as they will have a higher residual value.

Store

New & Used Sales Department

Monday: 9:00AM - 9:00PM

Tuesday: 9:00AM - 9:00PM

Wednesday: 9:00AM - 9:00PM

Thursday: 9:00AM - 9:00PM

Friday: 9:00AM - 6:00PM

Saturday: 9:00AM - 6:00PM

Sunday: Closed

Service & Parts Departments

Monday: 8:00AM - 5:00PM

Tuesday: 8:00AM - 5:00PM

Wednesday: 8:00AM - 8:00PM

Thursday: 8:00AM - 5:00PM

Friday: 8:00AM - 5:00PM

Saturday: 8:00AM - 4:00PM

Sunday: Closed

You may purchase VW clothing and merchandise from our Parts Department. Contact a Parts Advisor here for more information.

Parts

Volkswagen parts and accessories are sold through our Parts Department. To find out more information, see our Request a Part page.
In many cases, our prices are comparable and provide great quality and value. Volkswagen Canada provides parts to its authorized dealers and includes a Manufacturer's Suggested Retail Price (MSRP). Volkswagen dealers are free to adjust their retail price. We continually revise and compare our MSRP to be competitive.
When installed on a new Volkswagen vehicle prior to delivery, the warranty on accessories increases to 4 years/80,000 km, whichever occurs first If purchased over the counter or after taking delivery, all genuine Volkswagen accessories carry a spare parts warranty of 1 year/20,000 km, whichever occurs first.
Volkswagen parts installed at the dealership carry 1 year or 20,000 km spare parts warranty, whichever comes first. Genuine Volkswagen mufflers, shocks, struts and strut inserts have a limited lifetime warranty. Volkswagen parts sold over the counter come with a reduced coverage limited to the part itself, not including labour.

No. Parts not intended for your vehicle in our market may affect its integrity, structure and operation. Parts from other countries have not been tested to meet strict Transport Canada safety regulations.

The Parts Department at Oakville Volkswagen is more than happy to assist. You can order a new Vehicle Owner's Manual by contacting our Parts Department.
You simply need to send us an email explaining your request to:editor@dasautomagazine.com
Yes, Oakville Volkswagen sells all types of tires including brands such as Pirelli, Goodyear, Dunlop, Continental, Michelin, and many more. Visit our Wheel and Tire Section here for allt he information you could possibly need.

The warranty for tires on your new Volkswagen vehicle is honoured by the tire manufacturer.

The Parts Department at Oakville Volkswagen is more than happy to assist. You can order a new Vehicle Owner's Manual by contacting our Parts Department.
This limited warranty covers any repairs or replacement of body sheet metal panels that have been perforated by rust. For more information, please see the warranty section (1.1) of your Owner's Manual.

Service

No. Any damage or defects caused by the use of non-genuine Volkswagen parts are not covered by Volkswagen Warranties. Only Volkswagen parts and accessories are covered by the Volkswagen parts warranty.
Please contact Oakville Volkswagen and arrange for an appointment as soon as possible so this service can be performed free of charge. Please keep in mind that your dealer may need additional time for preparing the update as well as adjusting their daily workshop schedule.

Volkswagen models come with factory-installed rust protection. There is no reason to apply additional rust proofing unless the surface is damaged. Please keep in mind that foreign products used for rust proofing may not be compatible with factory products, and that this may in turn have an adverse effect on the protection.

A tool to determine when your next maintenance is due will soon be available on vw.ca. Until then, please refer to the maintenance schedule included with your Owner's Manual. Or if you prefer, please contact the Volkswagen dealer of your choice to answer your question as well as book your next maintenance appointment.

Loaner coverage is part of the New Vehicle Limited Warranty period valid for 4 years or 80,000km, whichever occurs first. This coverage includes rental provision for warranty-related car-down situations, which cannot be repaired the same day.

The fluids identified in your vehicle as lifetime fluids should be replaced after 8 years or 160,000 km, whichever occurs first.

If the yellow check engine light stays on (not flashing) you may continue to drive the vehicle. Please schedule a visit here with Oakville Volkswagen as soon as possible. If the yellow check engine light is flashing, please pull off to the side of the road safely, and arrange to have the vehicle towed to the dealership.

In the event that it is impossible or unreasonable in an emergency to drive or tow the vehicle to the nearest authorized Volkswagen dealer, Volkswagen will review reimbursement to the purchaser the reasonable cost of warranty repairs performed by service facilities other than an authorized Volkswagen dealer. If an emergency repair was performed by a non-Volkswagen service facility, it is important to keep all original receipts, repair orders, and parts removed from your Volkswagen. A statement describing the circumstances which prevented the owner from bringing the vehicle to an authorized Volkswagen dealer is also required. These requirements must be submitted to your preferred dealer in support of a request for possible reimbursement.

If your registered Volkswagen vehicle is disabled because of a mechanical breakdown over 160 kilometers from your residence, and the repair is covered under your New Vehicle Limited Warranty, you may be reimbursed for trip interruption expenses if your vehicle cannot be made safely operable the same day. For more information, please see the 24-hour Roadside Assistance brochure supplied with your Owner's Manual or contact Roadside Assistance at +1-800-411-6688.

Oakville Volkswagen dealer is the best choice for all of your Volkswagen needs. In the case of an accident repair, Oakville Volkswagen will have access to genuine Volkswagen parts for your vehicle. Furthermore, they have the technical knowledge and expertise to repair your vehicle should any further damage to your Volkswagen be noticed.

Properly maintaining your vehicle from day one according to the manufacturer's guidelines and schedule is the surest way to maintain a top resale value. Since automobile technology changes continuously, Oakville Volkswagen has the most current service and maintenance information for your Volkswagen model. Furthermore, knowing that the records of your maintenance are kept under one roof and that genuine parts were used on your Volkswagen will provide you and potential buyers with peace of mind.

The service intervals schedule in your Owner's Manual is based on vehicles operating under normal conditions. In the case of severe conditions, such as extremely low temperatures and/or excessive dust, it is necessary for some services to be performed between shorter scheduled intervals. This applies particularly to engine oil changes and the cleaning or replacing of the air cleaner filter element.

Please see section 1.1 of your Owner's Manual for 24-hour Roadside Assistance coverage for your Volkswagen.

The replacement of the timing belt of your vehicle depends on many factors. You can find the recommended timing belt replacement intervals in section 1.1 of your Owner's Manual or by contacting our Service Department here.
We suggest that you follow your dealer's recommendations. The maintenance interval in your Owner's Manual is based on operating a vehicle under normal conditions. Your dealer may make a different recommendation based on the condition of the belt upon inspection.

Volkswagen

Volkswagen Canada configures its model line-up independently from other markets, based on the needs of Canadians and Canadian legal regulations.
Please review the safety rating of any Volkswagen by visiting Safercar.gov using this link: http://www.safercar.gov/
Yes, we do offer a mobility program. For more details please call Volkswagen Canada at 800-822-8987.
We recommend towing with the Touareg, the Routan and the Tiguan, as they are designed with this function in mind. We offer trailer hitches for these 3 models. The hitch will be covered by a 4-year warranty if installed at the time of purchase or lease. Our other models are designed for passenger usage, and only some have trailer towing specification. Please refer to your Owner's Manual or contact us more details.

Some models cannot tow a trailer, and this model-specific information is clearly stated in the Owner's Manual under the technical specification in section 3.3.

One reason is that other markets have different emission and safety regulations. All vehicles sold in Canada meet or exceed the highest standards set by Transport Canada.

You can visit the Natural Resources Canada website at: http://www.nrcan.gc.ca/
(e.g.: 4MOTION, 4XMOTION, DSG, HomeLink, Navigation system, etc.)

Every new Volkswagen is sold with all-season wiper blades, so we only offer replacement all-season wiper blades.

You may increase the wheel diameter on many models as long as you keep in mind certain specifications, such as outer tire diameter, ground clearance wheel offset. Ask one of our Service Advisors here and we can help you select the factory-approved wheel and tire package that is best suited for your Volkswagen.
Volkswagen sells specific performance parts for various models. These components include performance exhaust, sport-tuned coil springs, accessory alloy wheels, body kits, spoilers, etc. Please contact us or visit for more details and installation rates.
Yes we do, thanks to our Volkswagen Protection Plus™ extended warranty program. Details are available at your preferred Volkswagen dealer, or by using this link.
You may refer to your Owner's Manual for fuel-saving tips or visit the Office of Energy Efficiency website.
If you change your address, please complete one of the Notice of Address Change postcards in the middle of the Warranty section and mail it to Volkswagen Canada. Additional postcards can be obtained from any authorized Volkswagen dealer. You can also contact our Customer CARE Department at 1-800-822-8987. They will be happy to assist you with your change of address.
If you purchase a previously owned Volkswagen, please complete one of the Used Car Purchase postcards in the middle of the Warranty section and mail it to Volkswagen Canada. Additional postcards can be obtained from any authorized Volkswagen dealer. You can also contact our Customer CARE Department at 800-822-8987. They will be happy to assist you with your change of ownership.
AdBlue is a trade name for AUS32, which is essentially a 32.5% urea solution mixed with dematerialized water. A required operating fluid stored in a separate reservoir, this diesel fluid is injected into the exhaust system. Therefore it is not a diesel fuel additive and is never to be added or mixed with the fuel. AdBlue is a relatively clear synthetically manufactured solution that contains ammonia, and is corrosive to some metals. It is used in conjunction with Selective Catalytic Reduction exhaust treatment to promote NOX conversion into nitrogen and water.

Only our VW Routan model runs on the E85 ethanol blend. All of our other Volkswagen models run on the E10 ethanol blend. which is 10% ethanol.

The recommended gasoline octane rating for your engine is listed on a label located on the inside of the fuel filler flap. This rating may be specified according to AKI (CLC) or RON (ROZ) standards. The blend must contain no more than 3% methanol, no more than 15% MTBE (methyl tertiary butyl ether) and must contain more than 2% co-solvents.

The real importance is to use engine oil that meets or exceeds the specification listed in your Owner's Manual for your engine application. It is as important to follow the recommended interval based on kilometers or time, whichever occurs first. Using synthetic oil that meets or exceed the specification for your Volkswagen is best based on the advantages synthetic oil offers. Please ask your dealer for more details.

Regular and expert care helps a vehicle keep its value. The best way to protect a vehicle against environmental damage is to wash it often. For more information, you can refer to section 3.2 (Tips and Advice) of your Owner's Manual.

Lock cylinders can freeze up in the winter. To de-ice the door lock cylinder, we recommend using a special spray to replenish lubricating oils and protect against corrosion. Ask your authorized dealer for assistance. The rubber seals on the doors, windows, etc., will stay soft and flexible, and will seal better and last longer if they are treated with a suitable rubber-care product. Caring for rubber seals will also help prevent premature aging and leaks. The doors will be easier to open. If rubber seals are well maintained, they will not freeze as easily in winter.
The windshield wipers will move to the service position if you switch the ignition on briefly, switch it off again, then press the windshield wiper lever down on the steering column. Once in the service position, the base of the windshield is easily accessible for cleaning and the wipers can be moved away from the glass so that they do not freeze to the windshield. You can find more information on this feature in sections 3.1 and 3.2 of your Owner's Manual.
Some Volkswagen vehicles have a rear window defogger that switches off automatically approximately 10 minutes after it is switched on. This is to reduce the stress on mechanical components and increases longevity of those parts.

Vehicle

Top tier gasoline is the premier standard for gasoline. Gasoline quality impacts on engine behaviour, efficiency, performance and service life. For this reason you should always use good-quality gasoline containing the proper additives. These additives will help to prevent corrosion, keep the fuel system clean, and prevent deposits from building up in the engine. More information can be found using this link: www.toptiergas.com
The side airbags installed for the front seating positions and the rear outboard positions have been designed and certified to help reduce the risk of injury that can be caused by airbags when they inflate, particularly when the occupant sitting next to it is not seated properly. The side airbag for the front seat and rear side airbags can be used with properly installed child restraints. Please be sure to read the important information and warnings whenever using a child restraint in a vehicle in section 2.1 of your Owner's Manual.
You can find extensive airbag information in section 2.1 of your Volkswagen's Owner's Manual. For further information on the workings of airbags, you can visit How Stuff Works. For more detailed information on airbag safety, please visit http://www.safercar.gov/.